Air Canada Jobs in San Francisco With Visa Sponsorship | Best Jobs in the USA

Customer Experience Specialist – 34766: Air Canada Jobs in San Francisco

Location: SAN FRANCISCO, CA, United States
Posting Start Date: Jan 9, 2024
Posting End Date: Ongoing

Job Description

Location: San Francisco, CA, United States (Onsite)

Starting Salary: $22.47/hour

Branch: Airports North America

Category: Unionized (IBT)

Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork, and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation

Air Canada, recently ranked Best Airline in North America, seeks a Customer Experience Specialist at the San Francisco Airport. The current salary is $22.47/hr as per the collective agreement.

Also, check for, Air Canada Jobs in Las Vegas With Visa Sponsorship| Latest Canada Jobs

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Responsibilities:

• Provide customer service/experience
• Register passengers, distribute boarding passes, assist with seat choices and confirm that travel documents comply with immigration requirements.
• Make sure that your checked luggage adheres to the company’s rules about dimension and weight, and if it exceeds these limits, be prepared to pay additional fees.
• Make reservations
• Furnish travelers with pertinent details, encompassing the necessities for Customs and Immigration.
• Perform Baggage Tracing duties
• Manage the process of getting passengers onto the plane.
  • Ensure safety procedures are followed
  • Monitor carry-on baggage
  • Assist passengers as required
• Operate loading bridges
• Manage interruptions, deal with angry customers and overbooked situations, as well as assist passengers impacted by unpredictable service changes.
• Assist VIPs as needed, or if there is no Concierge service available.
• Aid passengers with physical disabilities, making certain to comply with all Department of Transportation rules and cater to every requirement.
• Manage and keep track of paperwork as per the policies set by the Company.
• Might be tasked with attending to the First Class Lounge, offering check-in services, providing information, and assisting passengers in various ways.
• Adjust the entries in the Passenger Service System (PSS) as needed to guarantee efficient handling of travelers at their subsequent interaction spot.
• Uphold all established standards of the company, including those about the uniform.
• When the Manager or Lead Customer Service Agents are not present, it’s up to the Customer Service Agents to execute and record any decisions that must be made to keep the work unit running effectively and safeguard the interests of the Company.
• Make certain that an adequate amount of required materials and supplies is readily available.
• Collect and compile statistical data

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Qualifications

• Possessing the skill to apply discretion, make sound decisions, and take proactive steps is essential.
• Should possess the ability to communicate clearly and agreeably.
• Capacity to perform tasks in high-stress situations with minimal oversight.
• Employees are required to dress in the prescribed company uniform and adhere to the company’s grooming guidelines.
• Must have the capacity to remain upright on one’s feet for prolonged durations.
• After completing their training, the individual should be capable of skillfully operating the company’s computerized systems for booking, issuing tickets, and tracking baggage.
• Should possess the ability to lift a weight of seventy (70) pounds without assistance.
• It is necessary to uphold a satisfactory record of attendance.
• Must have the flexibility to undertake shift duties, including unpredictable shifts, and put in extra hours as needed or instructed.
• A seal mandated by customs must be obtained and approved by the U.S. Customs and Border Protection or by an equivalent third-party agency.
• A necessity for obtaining both a security clearance and clearance from the United States Customs and Border Protection (USCBP) is mandatory.

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Special requirements

• Employees must use hearing protection supplied by the company when operating in areas identified as having high noise levels.
• Applicants for the position must have the legal right to work in the target country at the point when a job offer is extended. Additionally, it is entirely up to the applicants to obtain any necessary work permits, visas, or further approvals that may be needed for employment.

Linguistic Requirements

Candidates with similar qualifications will be prioritized if they are fluent in two languages.

Diversity and Inclusion

Air Canada has a firm dedication to fostering a work culture that celebrates diversity and inclusiveness. The company strives to maintain a positive workplace where the distinct qualities and accomplishments of each employee are recognized and considered integral to the company’s achievements.

As an employer committed to equality, we invite job applications from everyone as we aim to create a varied team that mirrors the diverse population of our clients and the neighborhoods in which we operate and provide service.

Air Canada expresses gratitude to every applicant for their consideration. Nevertheless, only individuals chosen to advance in the selection procedure will receive communication.