Hotel Front Desk Representative are professionals who work in the hospitality industry and are responsible for providing help and accommodation for hotel guests. Front Office Representatives receptionists can use their interpersonal skills to make the guests feel comfortable and welcomed throughout their stay
About Job: Resourceful job – Front Desk Representative – Part Time – Detroit – US-2023
Job Type: Part-time
Job Location: 1777 3rd Ave, Detroit, MI 48226, Detroit, MI 48226
THE JOB:
As a Front Desk Representative , you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us.
DAY-TO-DAY RESPONSIBILITIES
- Welcoming guest and visitors by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
- Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
- Co-ordinate with housekeeping and other related departments to meet guest’s expectations and special requests
- Smooth handling of calls and complaints
- Inform guest about payment method and verify their credit card data
- Balancing all cash and cash equivalent transactions using property cash handling procedures
- Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish
- Perform other job-related duties as requested
THE IDEAL CANDIDATE: Front Desk Representative
- Perception and awareness of individual needs and the ability to handle all situations calmly and professionally
- Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e.
- telephone, copier, fax machine
- Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
- Effective listening abilities with strong judgment skills
- Knowledge of accommodations room capacities and amenities
- Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
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