Call Center Customer Service Representative
COMPANY: Encepta Corp.
LOCATION: Burnaby , BC
JOB REFERENCE: ERT689HC
We are seeking a Call Center Customer Service Representative to provide superior solution to our clients and possible customers. You will certainly be called for to address questions, handle grievances, and troubleshoot problems in an expert and respectful fashion to make sure reliable resolution and consumer complete satisfaction.
The suitable Call Center Customer Service Representative will certainly be customer-focused, information related, and target driven. You ought to be respectful, precise, experienced, and able to function well within a group.
Obligations: Call Center Customer Service Representative
- Getting or making a high quantity of telephone calls from or to customers.
- Making every effort to attain very first telephone call resolution and maintain the quality of service supplied by the call facility.
- Using listening abilities to comprehend the needs and grievances of the consumer prior to supplying them the very best feasible option.
- Reacting efficiently to clients and developing a positive experience.
- Remaining calm and professional while dealing with upset consumers and providing them with the very best services to fix their concerns.
- Signing up with a team of Telephone call Center Customer Support Representatives and developing a positive connection of team effort, trust fund, and quality.
- Comprehending and using the called for software, reports, devices, and metrics.
- Transferring and rising the calls to the proper department if needed, such as sales.
- Joining training and aiming to enhance and enhance existing abilities.
- Complying with all business policies and treatments.
Requirements: Call Center Customer Service Representative
- High school diploma or matching.
- More education or experience might be favored.
- Exceptional telephone way, customer service skills, active paying attention abilities, spoken, and composed communication abilities.
- Effectiveness with computers, especially when it come to CRM software program.
- Ability to deal with conflict and diffuse stress.
- Strong time monitoring abilities.
- Being able to speak more than one language fluently would be highly beneficial.
If you have the skills and experience required for this position, please forward your resume to us
For more details; Click here
About Us
The concept for Encepta was birthed when one of its owners, Devan Bouchard, joined the Alacrity Canada accelerator program after finishing his Master of Design at UVic.
At the time, most firms taken part in telecommunication facilities solutions relied on manual verification to validate the required telecom network layout information utilized in decision making. Therefore, they were incapable to produce future operational and calculated expertise needed to maximize the worth for their customers. Devan saw that there was an opportunity for an active and reliable supplier of telecommunications solutions that would be mostly driven by information.
Soon after signing up with Alacrity, Devan in addition to his founder Hadi Firouzi launched Encepta, sustained by Wesley Clover, an international financial investment administration company, Alacrity Canada, entrepreneurship@UBC Seed Fund and angel financial investment. Call Center Customer Service Representative
Since inception, Encepta has actually been doing points differently. By making customer satisfaction and speed up a concern, our company has had the ability to supply framework remedies– whether it is project monitoring, preparation or design– to telecommunications, utilities and communities across Canada.
At the same time, with the focus on data gathering and R&D, Encepta has succeeded at creating positive responses loops for all customers, making crucial procedures a lot more reliable with every use.
Today, Encepta is part of the RAM Consulting Team. This debt consolidation of technical experience develops a significant and total service offering in style, evaluation, and eventually, detailed project monitoring. Call Center Customer Service Representative
Encepta remains to buy advancement that aids unify outdoors plant facilities information, enabling sped up decision making and network development in every market.
Founded in 2012, Encepta quickly became a leader in cutting-edge outside plant solutions for telecommunications, utilities and municipalities across Canada. Call Center Customer Service Representative
We are a tight-knit team of professionals who love to innovate and push boundaries of an industry dominated by a handful of slow-moving incumbents.
See our list of telecommunication engineering jobs below to apply. We are always on the lookout for OSP designers, field technicians, software developers, engineering managers and more. Call Center Customer Service Representative
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